Terms of Service

C17 Lab

Last Updated: March 11, 2025

Welcome to C17 Lab! These Terms of Service (“Terms”) govern your use of our website (c17.ai, or “the Site”) and the Go-to-Market (GTM) Engineering and Revenue Operations (RevOps) services we provide (“Services”). By accessing the Site or engaging our Services, you agree to be bound by these Terms. If you do not agree, please do not use the Site or Services.

1. Who We Are

C17 Lab is a Florida-based company located at 800 SE 4th Ave Ste 821, Hallandale Beach, FL 33009, USA. We specialize in GTM Engineering and RevOps, helping businesses in the USA, UK, Europe, Canada, and Australia optimize their go-to-market strategies and revenue operations. Contact us at enzo@c17.ai with any questions.

2. Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts to use our Site or Services. Our Services are intended for business use and not for individual consumers unless explicitly agreed otherwise.

3. Services Provided

C17 Lab offers:

• GTM Engineering: Strategies and technical solutions to enhance your market entry and growth.
• RevOps Services: Optimization of revenue processes, including lead generation and outbound marketing campaigns.
• Consulting: Customized support leveraging tools like HubSpot and Salesforce.

Specific terms, deliverables, and pricing for Services are detailed in separate client agreements (“Service Agreements”). These Terms apply to the Site and general interactions, while Service Agreements govern specific engagements.

4. Use of the Site

• Permitted Use: You may use c17.ai to learn about our Services, contact us, or access resources we provide.
• Prohibited Use: You may not:
  • Copy, modify, or distribute Site content without permission.
  • Use the Site for illegal purposes or to harm others.
  • Attempt to hack, overload, or disrupt the Site.
  • Use automated tools (e.g., bots) to scrape data without consent.

5. Data Collection and Use

We collect and process data as outlined in our Privacy Policy, including first name, last name, LinkedIn profile, and email address from third-party databases for lead generation and outbound campaigns. By using our Services, you acknowledge this data use aligns with our business purposes.

6. Client Responsibilities

If you engage our Services:

• You must provide accurate information and cooperate as needed to enable us to deliver Services.
• You are responsible for your own compliance with applicable laws (e.g., marketing regulations like CAN-SPAM or GDPR).
• You grant us permission to process data on your behalf as outlined in Service Agreements.

7. Intellectual Property

• Our IP: All content on c17.ai (e.g., text, logos, designs) and our proprietary GTM and RevOps methodologies are owned by C17 Lab or our licensors and protected by copyright and trademark laws.
• Your IP: Data or materials you provide remain yours. You grant us a non-exclusive, worldwide, royalty-free license to use them solely to perform the Services.

8. Third-Party Tools

We use platforms like HubSpot and Salesforce to deliver Services. These tools are subject to their own terms (see HubSpot Terms and Salesforce Terms). We are not liable for their performance or policies.

9. Fees and Payment

Fees for Services are specified in Service Agreements. Unless otherwise stated:

• Payments are due within 30 days of invoicing.
• Late payments may incur a 1.5% monthly interest rate.
• All fees are non-refundable unless we fail to deliver Services due to our sole fault.

10. Confidentiality

We will keep your confidential information (e.g., business data shared for Services) private, using it only to perform our obligations. This does not apply to information that is public, legally required to be disclosed, or independently obtained.

11. Limitation of Liability

To the fullest extent permitted by law:

• Our Services and Site are provided “as is” without warranties of any kind.
• C17 Lab is not liable for indirect, incidental, or consequential damages (e.g., lost profits) arising from your use of the Site or Services.
• Our total liability is limited to the amount you paid us in the 12 months prior to any claim.

12. Indemnification

You agree to indemnify and hold C17 Lab harmless from claims, losses, or damages arising from your use of the Site or Services, your breach of these Terms, or your violation of third-party rights.

13. Termination

• By You: You may stop using the Site anytime or terminate Services per your Service Agreement.
• By Us: We may suspend or terminate access to the Site or Services if you violate these Terms or fail to pay fees, with notice where feasible.
• Upon termination, obligations like payment and confidentiality survive.

14. Governing Law and Disputes

These Terms are governed by Florida law. Disputes will be resolved in state or federal courts in Broward County, Florida, USA, unless otherwise agreed in a Service Agreement.

15. Changes to These Terms

We may update these Terms as needed. Changes will be posted on c17.ai with an updated “Last Updated” date. Continued use after changes constitutes acceptance.

16. Force Majeure

We are not liable for delays or failures due to events beyond our control (e.g., natural disasters, cyberattacks, or third-party outages).

17. Contact Us

For questions or concerns about these Terms:

C17 Lab

800 SE 4th Ave Ste 821

Hallandale Beach, FL 33009, USA

Email: enzo@c17.ai