Privacy Policy

C17 Lab

Last Updated: March 11, 2025

At C17 Lab, we value your privacy and are committed to transparency in how we collect, use, and protect your personal information. This Privacy Policy outlines our practices related to our website (c17.ai, or “the Site”) and our Go-to-Market (GTM) Engineering and Revenue Operations (RevOps) services. By engaging with our Site or services, you agree to the terms of this policy.

1. Who We Are

C17 Lab is a Go-to-Market Engineering and Revenue Operations firm based in Florida, USA, serving businesses in the USA, UK, Europe, Canada, and Australia. Our principal office is located at 800 SE 4th Ave Ste 821, Hallandale Beach, FL 33009, USA. For privacy-related inquiries, contact us at enzo@c17.ai.

2. Information We Collect

We collect the following types of personal information:

• Personal Information: First name, last name, LinkedIn profile, and email address.
• Business-Related Data: Information tied to your professional role or company, collected for lead generation purposes.
• Website Data: Limited data such as IP addresses or browsing behavior may be collected via the Site for operational purposes.

3. How We Collect Information

• Third-Party Databases: We source personal information (first name, last name, LinkedIn profile, email address) from third-party provider databases to build our lead generation datasets.
• Website Interaction: We may collect basic usage data through the Site to improve functionality (e.g., via cookies or server logs).
• Client Engagements: Data provided directly by clients for GTM or RevOps services is processed under separate agreements.

4. How We Use Your Information

We use collected data to:

• Conduct outbound marketing and lead generation campaigns for our clients.
• Enhance our GTM Engineering and RevOps services.
• Respond to inquiries and communicate with you.
• Analyze and improve our Site’s performance.

5. Legal Basis for Processing

We process data based on:

• Legitimate Interests: For outbound marketing, lead generation, and service improvement, balanced against your rights.
• Contractual Necessity: To fulfill agreements with clients who engage our services.
• Consent: Where required (e.g., for Site cookies in regions like the EU).
• Legal Compliance: To meet applicable regulatory requirements.

6. Third-Party Data Sharing

We may share data with:

• CRM Platforms: HubSpot and Salesforce, which we use to manage lead generation and client relationships (see their privacy policies at HubSpot Privacy Policy and Salesforce Privacy Policy).
• Third-Party Providers: Vendors supplying database information, bound by confidentiality and data protection agreements.
• Service Providers: Entities assisting with cloud storage, analytics, or marketing, under strict contractual safeguards.
• Legal Authorities: If required by law or to protect our rights.

We do not sell your personal information.

7. Data Storage and Security

We store data on cloud servers located in the United States, protected by AES-256 encryption, one of the most robust encryption standards available. We implement additional security measures, including access controls and regular audits, to safeguard your information. However, no system is entirely immune to breaches, and we strive to mitigate risks.

8. Your Rights

Depending on your location (e.g., California under CCPA, EU under GDPR), you may have rights to:

• Access, correct, or delete your personal data.
• Opt-out of marketing communications or data processing for lead generation.
• Request data portability.To exercise these rights, contact us at enzo@c17.ai. We’ll respond within 30 days or as required by applicable law.

9. International Data Transfers

If you’re located outside the USA (e.g., in the UK, Europe, Canada, or Australia), your data may be transferred to and processed in the United States. We use safeguards like Standard Contractual Clauses to ensure compliance with international privacy laws, such as GDPR for EU residents.

10. Data Retention

We retain personal data only as long as necessary for the purposes outlined:

• Lead generation data is kept until campaigns conclude or you opt-out.
• Website logs (e.g., IP addresses) are retained for 14 days unless required longer for security purposes.
• Client data is retained per contractual terms.

11. Children’s Privacy

Our services are not directed to individuals under 13. We do not knowingly collect data from children without parental consent.

12. Changes to This Policy

We may update this policy as our practices evolve or legal requirements change. Updates will be posted here with a revised “Last Updated” date.

13. Contact Us

For questions, concerns, or to exercise your rights, reach us at:

C17 Lab

800 SE 4th Ave Ste 821

Hallandale Beach, FL 33009, USA

Email: enzo@c17.ai